Personal Information Our Company Collects And How It Is Used:
We may collect and store personal or other information that you voluntarily supply to us online while using the Site. We collect and store information that is generated automatically by Visitors and Clients as you navigate online through the Site. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages and to measure traffic on the Site.
If you have accessed our site via a social media platform, such as Facebook, we may collect information related to your social media account, such as your handle or identifier on that platform.
We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Site, and web beacons, to access cookies, count users who visit the Site, or open HTML-formatted email messages.
We use the information we collect from you while you are using the Site in a variety of ways, including using the information to customise features; such as making other offers available to you via email, direct mail or otherwise.
Please also keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
Please also note that as a business, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets.
The Types of Information We Collect and Store:
Clients may be asked to provide certain personal information when signing up for our Products or Services including name, address, telephone number and billing information (such as a credit card number). The personal information collected from Clients is used primarily to deliver the Products & Services to you with a high level of customer satisfaction.
The information you provide to us will never be disclosed, traded, licensed or sold to a third party. However, we may make limited disclosure of your personal information under the specific circumstances described below.
When you use our Site, information is automatically collected, including: Date of account creation, Date of account updates, IP address, Device type, Time stamp, Operating system, Browser, Email open clicks and Login history.
How We Use Your Personal Information:
The above personal information may be used for the following purposes:
Verify your identity
Provide the Products & Services you purchase
Administer and manage those Products & Services
Respond to any queries or feedback you may have
Inform you of ways the services provided to you could be improved
Research and develop our services
Monitor and analyse trends to determine our ongoing marketing efforts
Gain an understanding of your information and communication needs in order for us to provide you with a better service
Perform accounting and administrative tasks
Maintain and develop our business systems and infrastructure,
including testing and upgrading of these systems.
Who Has Access to Your Data Within Our Organisation:
Within our organisation, access to your data is limited to those persons who require access in order to provide you with the Products and Services you purchase from us, to contact you and to respond to your inquiries. Those persons may be on teams such as: marketing, training facilitation, assessment, customer support, finance, etc. These persons only have access to data that is relevant to their team, on a “need to know” basis.
Who We Share Your Data With Outside of Our Organisation and Why:
We may provide some of your information to third parties, such as external facilitators, external assessors and training venues in the delivery of our courses. This information may only be used by these third parties for the sole purpose of identifying you whilst providing training and/or assessing your work.
Software as a Service
We use third party software systems (“Software Providers”) to facilitate our business; such as learning management systems, accounting and payment processing systems and marketing campaign management systems.
We take all reasonable steps to ensure these Software Providers are reputable and that they adhere to the highest standards of privacy and security protection including through the execution of GDPR-compliant Data Privacy Agreements or Addenda, as applicable. We cannot be responsible for any breaches of Privacy Policies generating from the systems of the Software Providers.
We may access, preserve, and disclose information about you to third parties such as government and regulatory authorities, if we believe disclosure is in accordance with our legal, regulatory or auditing requirements.
We may also disclose information about you if we believe that your actions are inconsistent with our guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.
Your Authorised Representatives
We may disclose information to your Authorised Representatives or Legal Advisers when requested by you to do so.
Why We Store Information We Collect From You:
We retain certain information that we collect from you while you are a Client and/or Visitor, and in certain cases where you have deleted your account, for the following reasons:
To provide you with access to our Site
To ensure that we do not communicate with you if you have asked us not to;
To better understand the traffic to our Site so that we can provide all members with the best possible experience;
To detect and prevent abuse of our Site, illegal activities and breaches of our Terms of Service; and
To comply with applicable legal, tax or accounting requirements.
When we have no ongoing legitimate business need to process your information, we will either delete or anonymise it.
Third Party Data:
From time to time we may endorse or recommend external products and services that we believe are of high quality and relevant to our Clients and Visitors. In some instances we may have an established affiliate relationship and will receive a commission for referring customers. We will disclose our affiliation wherever we provide an affiliate link.
Cookies and Tracking Tools
To let you automatically log into programs and parts of our site that require course access or membership
To deliver information that matches your interests
To help us understand our audience and traffic patterns
We also use Web Beacons and Google Analytics to collect personal and non-personal data on Visitors who use our Site, such as length of times spent on each page and click throughs. You can opt out of Google Analytics by visiting the Google Analytics Opt-out page: http://tools.google.com/dlpage/gaoptout
We use Google Analytics Advertiser Features to optimise our business. Advertiser features include:
Remarketing with Google Analytics
Google Display Network Impression Reporting
Google Analytics Demographics and Interest Reporting
By enabling these Google Analytics Display features, we are required to notify our visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies or other third-party identifiers together to gather data about your activities on our Site. Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion with an email reminding you to complete your order. The “Remarketing” feature allows us to reach people who previously visited our Site.
We abide by Facebook’s Data Use Restrictions.
We abide by Linkedin Advertising Policies.
General Data Privacy Regulation (GDPR)
The GDPR took effect on May 25, 2018, and is intended to protect the data of European Union (EU) citizens.
If you are a resident of the European Economic Area (EEA), or are accessing this Site from within the EEA, you have certain rights with respect to your data. We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to [email protected].
Children's Privacy Statement
This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.
Our business and our Site is not directed to children under the age of thirteen and we do not knowingly collect personally identifiable information from children under the age of thirteen. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the Site, we will delete such information from our records.
Help Us to Ensure We Hold Accurate Information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. Contact us and advise of any errors in your personal information and keep us up-to-date with changes in your personal information such as your name or address.
Access to Your Personal Information
You have the right to access your personal information, subject to some exceptions allowed by law. If you would like details of all information we hold on you, email [email protected].
Revisions to this policy